The Joy of Membership

When Good Emails Go Bad (womp, womp, womp)

August 10, 2021 Joy Duling Season 2 Episode 53
The Joy of Membership
When Good Emails Go Bad (womp, womp, womp)
Show Notes

After 52 episodes, The Joy of Membership Podcast is officially entering our 2nd season. To those of you who have become listeners, thank you for allowing me to be part of your weekly audio experience!

The format of the show is changing for season 2, based on oh-so-many lessons learned and the aha moments that listeners shared from season 1.

Here’s what you can expect, going forward: 

Each week will focus on a SPECIFIC OPPORTUNITY to improve your member experience. These are moments where you can create *real* impact for those you serve, like:

  • Pre-renewal warm-ups
  • Member recruitment drives
  • Welcome kits and onboarding sequences
  • Responding to member concerns or complaints
  • Sponsor appreciation campaigns

In addition to the podcast episode (which will be published on TUESDAY), there will also be a LIVE training every THURSDAY during which I will show you exactly how to build out that specific CAREpoint on the JourneyCARE platform. 

Attending the live training sessions will be free. The recordings will be stored inside JourneyCARE, as part of the JourneyCARE Passport.


After a brief explanation about the new show format, our topic for this show is recovering from email errors... yep, when good emails go bad.  Embarrassing errors happen to everyone. In this episode, Joy shares 3 ways you can respond.



Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.