The Joy of Membership Podcast

Improving Your Onboarding with a Member Portal

November 02, 2021 Joy Duling Season 2 Episode 63
The Joy of Membership Podcast
Improving Your Onboarding with a Member Portal
Show Notes

Joining me on this week’s episode was Farhad Khan, CEO of Grype Digital. I invited Farhad to have this conversation with me about onboarding because his company specializes in building member portals for associations and other membership-based organizations, specifically using Drupal and CiviCRM. You might say he’s a tech engineer who is using his superpowers for good, helping his clients build more engaging experiences for their members and you know that’s a mission that is near and dear to my own heart. 

Connect with Farhad:



Yes, there is a “real” Joy in The Joy of Membership.

Founder & CEO Joy Duling has been working with leaders of associations, trade groups and nonprofits since 2005.

She has also walked the same journey, serving for nearly 10 years as the Executive Director of a membership-based nonprofit which she helped launch from scratch and led to annual revenues of more than $1M exclusively from membership contributions.

Joy has been widely recognized as a speaker, an online educator and a trusted advisor, twice winning the “Unsung Hero Award” from the National Association of Women Business Owners' Central Illinois Chapter. She holds a Bachelor's Degree in Psychology and a Master's Degree in Social Work with Specialization in Policy, Planning and Administration. She has extensive experience in strategic planning, team facilitation, change management, and association operations.

But beyond industry experience and education…

Joy Duling is the calm voice you want to have in the room when you, your team, or your board is overwhelmed by ideas and options.

She's a trusted resource at the other end of an email or phone call who knows the answer, or can find the answer, when it's not clear what to do next in your approach.
She's a planner of systems and driver of progress that helps your organization achieve stretch goals.

She's a gifted facilitator of conversation, collaboration, and constructive growth. 

And she's approachable and results-oriented,  which makes it easy to shake loose of the old and start fresh on the new.