Do you know what determines whether a member stays or goes? It's what you DO (or DON'T DO) at critical CAREpoints in their experience with you. The Joy of Membership Podcast is a weekly show for membership leaders. This season, we're exploring how intentional CAREpoint design can lead members to join more quickly, engage more enthusiastically, and renew without hesitation. Podcast episodes are released on Tuesdays with a free live training on the same topic on Thursdays.